Router Upgrade for ISP
Do you have old equipment on your network that's no longer supported by the vendor? Is it delivering revenue generating services to your customers? Does that keep you up at night - especially when the equipment fails?
That's the situation one of our national ISP clients found themselves in. Purchasing new routers was easy. Unraveling the circuit and customer information from an old merger, and coordinating work across internal departments was another thing altogether. Their staff didn't have time to take care of their day-to-day work and try to work through these challenges. That's why they hired Viking.
We did a complete discovery, created new device configurations, wrote MOPs, and migrated the customer circuits during maintenance windows. Our project manager facilitated the project communications, developed and managed the timeline, and shepherded the project to a successful completion.
- Client: National ISP
- Date: Q3 2015 - Q3 2016